Courses

  • 2 Lessons

    Business Writing

    Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
  • 2 Lessons

    Call Center Training

    Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.
  • 2 Lessons

    Change Management

    Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this workshop.
  • 2 Lessons

    Civility in the Workplace

    While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
  • 2 Lessons

    Coaching and Mentoring

    You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
  • 2 Lessons

    Coaching Salespeople

    Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring.
  • 2 Lessons

    Collaborative Business Writing

    Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.
  • 2 Lessons

    Communication Strategies

    For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
  • 11 Lessons

    Complementary Free Courses

    Complementary Free Courses will give you a flavor of our membership offerings.  We hope you enjoy.
  • 2 Lessons

    Conducting Annual Employee Reviews

    An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect.
  • 2 Lessons

    Conflict Resolution

    Wherever two or more people come together, there is bound to be conflict. We will give you a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
  • 2 Lessons

    Contact Center Training

    Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
  • 2 Lessons

    Contract Management

    It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
  • 2 Lessons

    Creating a Great Webinar

    Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more.
  • 3 Lessons

    Creative Jobs for Today’s Market

    Creative Jobs for Today’s Market and given the endless drumbeat of layoff announcements — with deep cuts across the nation — it’s reasonable to wonder: what happens to all of the talent that’s being laid off? How does the changing supply and demand balance impact pay? Is anyone safe in this market?
  • 2 Lessons

    Creative Problem Solving

    In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.
  • 9 Lessons

    Creativity Within Ourselves (Module 3)

    Creativity Within Ourselves is specifically designed for current or future leaders looking to up their leadership game by developing their self awareness, creativity, soft skills, work-life balance, persuasion, influence & negotiation, and investing in developing yourself and others. Each week contains both the theoretical and practical components of learning and integrating these key leadership elements including a quiz at the end of lectures to consolidate learning.
  • 2 Lessons

    Crisis Management

    Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
  • 2 Lessons

    Critical Thinking

    Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
  • 2 Lessons

    Customer Service

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

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