Harassment & Conflict Resolution

Workplace harassment is the belittling or threatening behavior directed at an individual worker or a group of workers. Matters of workplace ha…

Safety in the Workplace

Those who are in management are responsible for protecting the safety of their employees. Workplace safety, however, is the responsibility of everyone…

Team Building for Managers

Your organization’s people are its greatest asset, and when they work together as a team they accomplish even more. But teamwork doesn’t just happ…

Teamwork and Team Building

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional pa…

Risk Assessment and Management

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identi…

Networking Within the Company

Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes …

Networking Outside the Company

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: th…

Handling a Difficult Customer

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy-land. So, what is the best way to h…

Developing Corporate Behavior

With this workshop you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristic…

Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop you will gain valuable knowledge and skills …

Cyber Security

Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essenti…

Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy yo…

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. We will give you a seven-step conflict resolution process that they can use …

Civility in the Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a…

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perfo…

Business Etiquette

This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business me…

Business Ethics

A company’s business ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implemen…

Business Acumen

Many people believe you are born with business acumen, which is loosely defined as the ability to assess an external market and make effective decisio…

Appreciative Inquiry

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the who…

Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer sup…

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